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Subject: putting a dvd in causes computer to reboot
Posted by: Farn
- Sustainer [451044109] Sun, Jul 02, 2006, 23:37
Alright techies, question...
I bought a new dvd burner a few weeks ago and I'm finally getting around to using it. The problem is every time I put a dvd in the drive it automatically reboots the computer. And it continues to reboot before windows ever gets running.
A firmware update made it go away. when I rebooted again the problem came back. And reinstalling the firmware didn't stop it.
Any ideas why a dvd would cause my computer to reboot?
Btw, these are offically released dvds, not blanks or burned discs. |
| 1 | Perm Dude
ID: 49646218
Mon, Jul 03, 2006, 00:26
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Strange. What's the product? And what are you running? XP?
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| 2 | Farn
Sustainer
ID: 451044109
Mon, Jul 03, 2006, 01:02
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its the benq dw1650 and yes, i'm running XP.
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| 3 | sarge33rd
ID: 75591913
Mon, Jul 03, 2006, 01:04
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Can you install it in another PC and see what happens? Could be a compatability conflict between the hardware and the bios/OS.
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| 4 | Farn
Sustainer
ID: 451044109
Mon, Jul 03, 2006, 08:25
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I don't have another PC to put it in. My fear is that my power supply isn't strong enough, which isn't horrible, just another expense.
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| 5 | Perm Dude
ID: 2065837
Mon, Jul 03, 2006, 09:16
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Here's a place to start
Still just looking. Apparently Benq is the new name of Acer, FYI.
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| 6 | Farn
Sustainer
ID: 451044109
Mon, Jul 03, 2006, 10:31
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yeah, I discovered the Acer thing yesterday too. I'm 99.999999% sure I don't have a virus of any kind. I have a corporate edition of Symantec that makes it about as hard to get a virus as possible.
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| 7 | sarge33rd
ID: 75591913
Mon, Jul 03, 2006, 19:06
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How many watts does your PS piut out? These days, a 400 watt is about the minimum. Some of those newer high powered graphics cards, have their own PS plugin and they can boost your needs to 450-500 watts in a real hurry, once you've started adding in your various other devices.
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| 8 | xpdurmind
ID: 365571222
Mon, Jul 03, 2006, 20:35
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Farn, you might not have enough memory to handle the cache that your dvd is creating when you start it. What are your computer specs? Is your burner software compatible? Are you using Roxio? If so do you also have a cd burner installed? (There use to be a compatibility issue with roxio and 2 burners as I recall a few years back)
If your answer is no to the last 3 questions, try the following:
1.Go offline( physically disconnect your internet connection)-just to be safe when you shut off Norton.
2.Turn off Norton completely (a resource hog) from the settings tab.
3. click start=> click run=> type: msconfig click ok. go to start up tab. you can safely uncheck anything not in windows or system directory. e.g.: programs. click ok.
4. reboot
Try running your DVD. If it works then you need more memory. If it doesn't then you eliminated that probability.
Disclaimer: I took out my DVD drive when I reconfigured my computer because of a compatibility issue 3-4 years ago. I didn't want to get rid of my new cd burner at the time. I guess now you can have them all in one.
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