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Subject: tsn website
Posted by: harrb2
- [15834820] Tue, Sep 08, 2009, 21:35
Once again as football season is about to begin, the website is down. How can we trust tsn and now as their partner Rotohog. |
| 1 | Guru
ID: 330592710
Tue, Sep 08, 2009, 22:14
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The RotoHog site was down most of today.
May or may not be related.
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| 2 | A Lurker
ID: 10834821
Tue, Sep 08, 2009, 22:34
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Think it will only get worse.
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| 3 | Texas Flood
ID: 1982696
Wed, Sep 09, 2009, 07:26
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Still down as of this am. My teams are still not set and the season
opens tomorrow. Thank god i didn't have to pay for my UFF
teams.
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| 4 | Guru
ID: 330592710
Wed, Sep 09, 2009, 11:02
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from the TSN site:
Over the past two days, our Fantasy Football and Hockey games have been subjected to a denial of service attack that brought down those servers. Email support for these games are also down. We will update you as soon as the servers are back up and running. We apologize for the inconvenience and thank you for your patience.
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| 5 | Texas Flood
ID: 1982696
Wed, Sep 09, 2009, 18:39
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They may have to eliminate the first week of the season. Seems
like the only fair thing to do. Still no access and with only one day
left and lots of incomplete teams is there another alternative.
I've about had it with these clowns. I'm thinking this may be my
last season. What a shame because its a great game!
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| 6 | Balrog
Dude
ID: 02856618
Wed, Sep 09, 2009, 19:22
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It's becoming clear that this happening for every game is not an accident, it's a business strategy.
Step 1: Get the money.
Step 2: Lack resources to serve clients the first week.
Step 3: A good chunk of pre-paid clients quit.
Step 4: "See! 1/2 those teams aren't even using bandwidth! And you wanted to increase bandwidth to accommodate all those clients!"
Step 5: Profit.
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| 7 | harrb2
ID: 13819919
Wed, Sep 09, 2009, 20:19
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It is sad because the site worked perfect for years.
This new crew in Charlotte has really screw things up.
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| 8 | Texas Flood
ID: 1982696
Wed, Sep 09, 2009, 21:16
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We are now able to buy and sell players, but the rest of the site
including a simple thing like the message board is not functioning
very well.
Smallword/TSN have had problems off and on for years but never
anything like this. I just can get my head into this game this
season and "wondering" when/if the site will work is aggravating
as hell.
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| 9 | A Lurker
ID: 59830922
Wed, Sep 09, 2009, 23:31
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It has gotten a lot worse. Can't even access the site tonight. What a joke.
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| 10 | Bond, James Bond
Sustainer
ID: 04352469
Wed, Sep 09, 2009, 23:52
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Please Guru, save us!!!! TSN has ruined....absolutely ruined such a great product. After the disastrous baseball shenanigans, I will no longer support any TSN games.
But if Dave built it.........Cha-Ching $$$$$$!
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| 11 | mjd
Leader
ID: 501381415
Thu, Sep 10, 2009, 10:42
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Accessed it for a while today........ but down again. Plus they have
a trade snafu. I'm still playing with my line up earlier today and I'm
being charged trades.
Good thing I used credits to buy this team...... I'm done.
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| 13 | Peter N.
ID: 37121718
Thu, Sep 10, 2009, 14:19
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TSN baseball hasn't been much better either, especially lately. I'm glad I didn't waste my money on football. I'm done with tsn.
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| 14 | thebonesmuggler
ID: 148291014
Thu, Sep 10, 2009, 15:29
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Dear Sporting News Fantasy Football Player,
As many of you are aware, Sporting News embarked on a massive rebuild of its fantasy games platform a few months ago in an effort to add more features and offer an updated environment. Part of that strategy was to have Sporting News management and personnel work with RotoHog, one of the country's leading games developers. Despite the best efforts of both parties, the Sporting News Fantasy Football games have been inaccessible or unstable for more days than we feel is acceptable. The latest problem followed what appeared to be a deliberate attempt by someone to undermine the game platform.
Both Sporting News and RotoHog are devoting every possible resource to fix the remaining problems. Although we are confident the problem with the Draft and Trade game will be resolved soon, we've decided to make this a free season for those who have registered teams and leagues to this point in Draft and Trade Football. All Platinum leagues will continue to be eligible for prizes. No additional sign-ups will be accepted until further notice, though fantasy players will be able to continue signing up now for Ultimate Fantasy Football and Fantasy Football Challenge.
We will begin refunding credit card payments in a few days. If you paid for your team with site credits, those will be returned to your account.
I assure you that all of us at Sporting News and RotoHog want to keep your business and earn your continued trust. We hope the refunds will show you that we value your support.
Please continue to go to our blog, http://www.sportingnews.com/blog/SN_FantasyGames, for updates and don't hesitate to call or email customer service with questions.
Sincerely,
Patrick Daly
Product Manager, Fantasy Sports
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| 15 | thebonesmuggler
ID: 148291014
Thu, Sep 10, 2009, 15:30
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I got that in my email last night. Looks like they are giving back everyones money.
Ouch, massive hit for SN. I feel bad for them.
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| 16 | Texas Flood
ID: 1982696
Thu, Sep 10, 2009, 19:57
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Why do people always have to try and improve things? If they
really wanted to improve something it should have been the
customer service. The friggin game was fine as it was.
I'll just bet they'll refund my credits what a crock! BTW I never
received that email.
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| 17 | bibA
Leader
ID: 261028117
Thu, Sep 10, 2009, 20:57
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Funny thing - I went through all the steps to purchase multiple TSN Ultimate teams, except the last, and wouldn't you know it? Absolutely no trouble going from page to page.
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| 18 | Dave R
SuperDude
ID: 3010361110
Thu, Sep 10, 2009, 21:01
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I guess it's called progress, TF.
I think it's been the perfect storm, so to speak, for TSN the past couple of months. They upgraded ( supposedly ) their site, moved, launched football, and now apparently the victim of hackers. And I would imagine all promised refunds will be made, I think it's a great gesture on their part.
I agree to a certain extent the game was fine as it was. But sometimes change is good, although I still miss the days of Smallworld, when we could click something each day and get $100 added to our RV. Or something like that :)
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| 19 | Guru
ID: 330592710
Thu, Sep 10, 2009, 22:12
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The post in [14] only talks about a refund (and email) for Draft & Trade, which I doubt is a big product for them (although I don't know that for a fact.)
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| 20 | money4later
ID: 2111213116
Fri, Sep 11, 2009, 01:47
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I;m sure many logged in today to set their first rosters in the Ultimate game, only to get numerous messages and blank pages. Even more frustrating to me is the fact that I had intended on making a pitcher trade in Ultimate baseball this afternoon and could not due to the outages. Lackey's pts. could have been real helpful at this point of the season. I wish they would get their act together quickly...
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| 21 | Dave R
SuperDude
ID: 3010361110
Fri, Sep 11, 2009, 06:19
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Yeah, I can't imagine what first time players are thinking....
As far as your trades, any time the site is down I've never had a problem with emailing them the changes, they always get taken care of, as long as the emails are sent prior to any involved players being frozen. Try this:
escalation@sportingnews.com
It's sometimes difficult to remember your teams, cash balances etc. but the system does work
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